§ 1 Scope
These general terms and conditions apply to contracts for the letting of furnished apartments by Vistaro Living GmbH (hereinafter „the landlord“) for accommodation purposes, and to all services provided in this context. Any differing terms put forward by the guest do not become part of the contract unless the landlord expressly agrees to them in writing.
§ 2 Conclusion of contract
The presentation of the apartments on this website does not constitute a binding offer. By submitting a booking, the guest makes a binding offer. The contract comes into effect when the landlord confirms the booking in text form. The contracting parties are the landlord and the guest; where a third party makes the booking, that party is jointly and severally liable together with the guest.
§ 3 Services and prices
The landlord makes the booked apartment available for the contractually agreed period. The prices stated are per night and include the final clean, bed linen, towels, Wi-Fi as well as electricity and heating. Local charges may be added and are shown separately. Additional services such as an interim clean or bringing a pet are agreed and charged separately.
§ 4 Payment
Unless agreed otherwise, the total amount falls due for payment immediately upon booking. For corporate bookings, payment by invoice with a payment term of 14 days net may be agreed. The landlord is entitled to request a reasonable advance payment or security deposit.
§ 5 Withdrawal and cancellation
The cancellation terms stated in the booking confirmation apply. Further information can be found on the cancellation page. If the guest withdraws later than provided for there, or does not arrive, the agreed price remains payable less any expenses saved and less any income from letting the apartment to someone else.
§ 6 Arrival and departure
The apartment is available to the guest from 2 p.m. on the day of arrival and must be handed back vacated by 11 a.m. on the day of departure. Access is contactless via an access code communicated in good time before arrival. In the event of late vacation, the landlord may charge reasonable compensation for continued use.
§ 7 Guest obligations
The guest undertakes to treat the apartment and its furnishings with care, to observe the house rules and the building's own regulations, and to respect quiet hours. Passing the apartment on to third parties, occupancy by more than the agreed number of people, and commercial events are not permitted without prior consent. Smoking is prohibited in all apartments.
§ 8 Liability
The landlord is liable without limitation for intent and gross negligence, and for injury to life, body or health. Otherwise the landlord is liable only for breaches of material contractual obligations, and limited to the foreseeable damage typical for this type of contract. The guest is liable for damage culpably caused by the guest or by accompanying persons.
§ 9 Registration requirement
The guest is obliged to provide the registration data required by law in full and truthfully.
§ 10 Final provisions
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For merchants, the place of jurisdiction is Braunschweig. Should any provision be invalid, the validity of the remaining provisions is unaffected.
These terms are provided in several languages. The translations are offered solely to aid understanding. Only the German version is authoritative; in the event of any discrepancy between the language versions, the German version prevails.
Last updated: 29 September 2026